Refund policy
At Alvin’s Cables, we want every customer to be satisfied with their purchase.
30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unused and unworn
- In the original packaging
- Include proof of purchase
To start a return, please contact us at: alvinscables@outlook.com
Items returned without prior approval will not be accepted.
Damages and Issues
Please inspect your order upon delivery.
If your product is defective, damaged, or you receive the wrong item, please contact us immediately so we can evaluate the issue and provide a solution.
Customized Products
Due to the nature of custom manufacturing, custom cables or products made according to customer specifications are not eligible for return unless there is a manufacturing defect or quality issue.
Customized products include:
- Custom connector combinations
- Custom cable lengths
- Custom wiring or pinout
- Custom colors or special requirements
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days without providing a reason.
The product must be unused, in original condition, and include proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved.
If approved, your refund will be processed to the original payment method within 10 business days.
Please note that banks and payment providers may require additional processing time.
Warranty & Replacement Policy
Warranty Period
All Alvin’s Cables products include a 1-year warranty from the purchase date.
Customers who register their order within 60 days after purchase may receive an additional year of warranty coverage.
Warranty Coverage
Warranty covers:
- Manufacturing defects
- Material defects
- Functional failures under normal use conditions
Warranty Exclusions
Warranty does not cover:
- Damage caused by misuse, abuse, or improper installation
- Damage caused by unauthorized modification, repair, or disassembly
- Damage caused by incompatible equipment or incorrect voltage
- Damage caused by force majeure events
- Damage caused by non-original accessories or improper use
How to Request Warranty Service
To request warranty service:
- Contact our customer service team and provide your order information.
- Our team may request photos, videos, or troubleshooting information.
- If the issue is confirmed as a warranty case, we will provide replacement or repair instructions.
Customers are responsible for shipping costs unless otherwise agreed.
Contact Us
Email: alvinscables@outlook.com